XEL HA PUBLIC TOUR

A full day at Xel-Há works best when guests treat the park as more than a snorkeling stop. Inner tubes, jungle paths, family areas, hammocks, food service, and quiet corners can be combined according to energy and interests. Spend a full day at Xel-Há on a shared all-inclusive tour from Cancún or the Riviera Maya. Snorkel in the natural inlet, float on inner tubes, explore jungle paths, visit Children's World and Adventure World, and relax in hammocks or lounge areas.

The shared package simplifies admission and transportation while keeping the return time fixed. It is a practical option for couples, families, and solo travelers who want an all-inclusive nature day and do not require the flexibility of a vehicle reserved only for their party. The total planned experience is a full day, approximately 10 to 12 hours. The operating timetable determines both arrival and departure, so guests should monitor the assigned meeting time closely.

This shared package is best for couples, families, and solo travelers who want a full park day with food, equipment, and transportation organized at one price. It is less suitable for anyone who needs an early return or a highly individualized pickup. Once inside, guests can choose their own pace, but the coach meeting time remains fixed. Schedule paid activities conservatively and leave enough time to change, return equipment, and cross the park.

• Round-trip shared bus transportation from selected hotel pickup points
• Xel-Há All-Inclusive admission
• Unlimited food, beverages, and domestic open bar
• Snorkeling equipment with a free souvenir tube and life jacket
• Inner tubes, locker rental, dressing rooms, showers, bathrooms, and towels
• Access to Adventure World (rope games, water zip lines, and 5-meter jumps)
• Access to Children's World, jungle trails, rest areas, lounge chairs, and hammocks

• Optional premium park activities (e.g., Swim with Dolphins, Sea Trek, Adrenalina Boat, Spa Services, Snuba)
• Gratuities for bus drivers and park staff
• Professional photos and video packages

• Guests must present a printed proof of purchase (voucher) when boarding the transportation.
• Children ages 0 to 4 enter free but must present an official ID or passport copy when boarding.
• Children ages 5 to 11 pay 50% of the adult price and must present an official ID when boarding.
• Children taller than 1.40 m (4.59 ft) who are under 12 years old must present official ID to verify their age at check-in.
• Sunscreens, repellents, and suntan lotions must only contain titanium oxide and zinc oxide to protect the marine ecosystem.

Seasonality Dates:

• Low Season: Jan 10 – Mar 28 | Apr 11 – Jul 04 | Aug 15 – Dec 19
• High Season: Mar 29 – Apr 10 | Jul 05 – Aug 14 | Dec 20 – Jan 02

• Printed proof of purchase (voucher)
• Swimsuit, water shoes, and a dry change of clothes
• Approved sunscreen and repellent (containing only titanium oxide and zinc oxide)
• Hat or cap and sunglasses with a secure strap
• Extra cash or a card for optional activities, photo packages, souvenirs, and tips

• All prices are quoted and charged in USD or Canadian dollars.
• A 5% transaction fee applies to online payments.
• All cancellations or modifications must be managed directly with Canada Transfers; requests made only through the activity supplier are not considered valid.
• Full payment is required 24 hours before the activity.
• Cancel or reschedule before 6:00 p.m. two days before the tour to avoid a penalty.
• No-shows without prior notice are non-refundable.
• Approved refunds are generally processed within 24 hours or less.
• Rain alone does not automatically cancel an activity. Tours continue unless the supplier determines that weather, sea, or safety conditions are unsuitable.
• If the supplier cancels because of severe weather, safety conditions, or force majeure, the booking qualifies for a full refund without penalty.
• Transportation is operated by authorized park supplier buses and will not display the Canada Transfers logo. Staff will call guests by their last name in the main hotel lobby at the assigned pickup time.

Can guests explore Xel-Há independently after entering with the shared tour?

Yes. Inside the park, guests can choose their own included activities, but everyone must return to the designated bus meeting point at the exact time announced by the guide.

How should Snuba, Sea Trek, or a dolphin program be added on a shared day?

Reserve only a time that fits the fixed return schedule and allow time to change, return equipment, and reach the meeting point. Missing the bus because of an optional activity is not normally covered.

Why are child identification rules important for the Xel-Há shared package?

The park may verify age and reservation details before issuing child tickets. Bring the requested documents or copies so the family is not charged a different category or delayed at check-in.

How can guests with dietary needs use the all-inclusive buffet service?

Several food periods and venues may be available, but specific allergy-safe or restricted diets should be confirmed with the park. Guests should not assume that every buffet item is suitable or free from cross-contact.