Frequently Asked Questions

Airport and transfers

Once you clear customs and inmigrations, walk to the main exit door. you will probably be approached by time share vendors, they offer assistance with tours and transfers, do not listen to them and just keep walking, please look for our staff in airport arrivals area they will be holding a canadatransfers sign.

The charge is per vehicle , not per person . If there is 1 to 3 people on the vehicle you will pay one rate, if there is 4 to 7 people on the vehicle you will pay a different rate.

No. All our transfers are private.

Air conditioned vans with a capacity of six to ten persons.

We will wait for you until the plane lands, we monitor the arrival flights.

Yes, our airport shuttle provider will be at the airport until the last flight arrives.

No, you can book a one way transfer only, but depending on the shuttle it might be that you will have to pay for a round trip.

Yes, a maximum of two pieces per person are permitted without extra charges.

All drivers are experienced drivers with federal permissions.

Please contact us through our group travel request to receive more detailed information for group travels.

Yes, our airport shuttle provider will deliver you to the ferry dock in Playa del Carmen.
NOTE: If you require transfer to Playa del Carmen ferry docks select "Playa del Carmen" as your drop off location in the drop down field when booking.

The closest point you can be picked-up is the ferry dock in Playa del Carmen.

The rule is: if a baby needs a seat, you must pay for the seat. If the baby rests on your lap the entire trip then you do not pay for a seat for baby.

Yes, we can have car seats on board of our vechicles, company employees are not allowed to secure car seats on the vehicle, this must be done by customers due to insurance regulations.

  • Cancun City/Hotel Zone : It all depends on traffic conditions and weather. The trip generally takes ½ hr to 45 minutes.
  • Playa del Carmen : 1 Hour.
  • Akumal : 1 1/2 Hrs.
  • Tulum : From Cancun to Tulum the drive is around 2 hours.

Drinks Questions

Once you clear customs and inmigrations, walk to the main exit door. you will probably be approached by time share vendors, they offer assistance with tours and transfers, do not listen to them and just keep walking, please look for our staff in airport arrivals area they will be holding a canadatransfers sign.

The charge is per vehicle , not per person . If there is 1 to 3 people on the vehicle you will pay one rate, if there is 4 to 7 people on the vehicle you will pay a different rate.

Booking a Transfer

You can book directly on our website by typing one Keyword of the hotel name on search bar main page, make sure to type just one keyword, Make sure you are on or transfers/

You can book it by just typing the Keyword CONDO and choose the correct location from menu( Akumal/ Condo-House , Cancun/Condo-House, Playa del Carmen/ Condo-House , Tulum /Condo-House... ) them make sure to write the address and name of condo or house on the website fillout form.

Methods of Payment

Transfers can be paid with US Dollars or CAN Dollars, Please check our pricing table, you can also pay in Pesos. Check with your driver for the updated exchange rate if paying in pesos

Yes, we accept PayPal.

We can provide a 15 minutes complementary stop in any store. After that each hour costs $30.00 dllrs. per hour., Usually on Walmart, Costco or any other big stores stops we charge $30.00 Dlls.

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